Refund Policy

1. Overview

Your satisfaction is our top priority at Anthony's coal fired pizza. We stand behind the quality of our coal-fired pizzas, appetizers, and beverages. If you are not completely satisfied with your order, we will work with you to make it right through our comprehensive refund and exchange policy.

2. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• Time Limit: Refund requests must be made within 24 hours of order placement or delivery/pickup time
• Proof of Purchase: Original receipt, order confirmation number, or payment confirmation required
• Valid Reason: Legitimate reason such as food quality issues, incorrect order, or service problems
• Product Condition: For dine-in orders, at least 50% of the food must remain unconsumed
• Documentation: Photos may be required for quality-related complaints
• Communication: Initial contact must be made through official channels (phone, email, or in-person)

3. Non-Refundable Items

The following items and services are not eligible for refunds:

• Customized or special-order pizzas that were prepared according to specifications
• Food that has been fully consumed (more than 50% eaten)
• Orders placed more than 24 hours ago without prior communication
• Catering orders canceled less than 48 hours before the scheduled event
• Gift cards and promotional certificates
• Delivery fees for completed deliveries
• Third-party delivery service fees (DoorDash, Uber Eats, etc.)
• Orders where the customer fails to pickup within the specified timeframe
• Alcoholic beverages (where applicable by local law)

4. Refund Process

5. Refund Methods and Timeframes

Approved refunds will be processed using the following methods:

• Original Payment Method: Refunds will be credited back to the original form of payment (credit card, debit card, etc.)
• Credit Card Refunds: 3-5 business days to appear on your statement
• Debit Card Refunds: 5-7 business days to appear in your account
• Cash Payments: Cash refunds available immediately at restaurant location
• Gift Card Purchases: Refunded as store credit with same value and terms
• Third-party Payment Services: PayPal, Apple Pay, etc. - 3-7 business days

6. Exchanges vs. Refunds

We prefer to resolve issues through exchanges when possible, as this allows us to provide you with a better experience:

• Immediate Replacement: For incorrect or unsatisfactory orders, we can prepare a replacement immediately
• Store Credit: May be offered as an alternative to cash refunds, often with additional value
• Future Order Discount: Significant discounts on future orders for minor issues
• Upgraded Options: Free upgrades or additions to resolve quality concerns
• Customer Choice: You may request a refund instead of exchange if preferred

7. Damaged or Defective Items

Special provisions apply to orders that arrive damaged or are defective:

• Immediate Reporting: Report damaged items immediately upon delivery or pickup
• Photo Documentation: Photos of damaged items help expedite the resolution process
• Full Refund or Replacement: Damaged items qualify for immediate full refund or replacement
• No Return Required: Keep or dispose of damaged food items - do not return them
• Delivery Issues: Problems caused by delivery (temperature, spillage) are covered
• Quality Standards: Food not meeting our quality standards qualifies for full refund

8. Contact Information for Refund Requests

Additional Information

• Manager Review: Complex refund cases may require manager approval
• Documentation: Keep your receipt and order confirmation for faster processing
• Fair Usage: Frequent refund requests may be subject to additional review
• Policy Updates: This policy may be updated periodically - check our website for the latest version
• Legal Rights: This policy does not affect your statutory rights as a consumer

Last updated: January 1, 2026. Anthony's coal fired pizza reserves the right to modify this refund policy at any time. Changes will be posted on our website and take effect immediately.