Privacy Policy

1. Introduction

At Anthony's coal fired pizza, we are deeply committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website, place orders, or interact with our services.

This policy applies to all aspects of our food service business, including online ordering, delivery services, in-restaurant dining, catering events, and loyalty programs. By using our website or services, you agree to the terms outlined in this Privacy Policy.

We want to be clear: We never sell your personal information to third parties. Your trust is fundamental to our business, and we are committed to maintaining the highest standards of data protection and privacy.

This policy covers all personal data we collect through our website at pizza-anthonys.click, mobile applications, in-person interactions, phone orders, and any other touchpoints where you interact with Anthony's coal fired pizza.

2. Information We Collect

We collect various types of information to provide you with the best possible dining experience and service. The information we collect falls into three main categories:

2.1 Information You Provide Directly

• Personal Identification: Name, email address, phone number, delivery address, billing address
• Account Information: Username, password, order history, saved payment methods
• Order Details: Food preferences, dietary restrictions, allergen information, special requests
• Payment Information: Credit card details, billing information (stored securely with encryption)
• Dietary Preferences: Vegan, vegetarian, halal, kosher, gluten-free, and other dietary requirements
• Loyalty Program Data: Points balance, rewards history, membership tier information
• Reservation Information: Table booking details, party size, special occasion notes
• Catering Details: Event information, guest count, menu preferences, delivery requirements
• Communication Preferences: Marketing opt-ins, notification settings, preferred contact methods
• Feedback and Reviews: Restaurant reviews, ratings, comments, and suggestions

2.2 Information Collected Automatically

• Device Information: IP address, browser type and version, operating system, device type
• Usage Data: Pages visited, time spent on site, click patterns, search queries
• Location Data: Approximate location based on IP address for delivery zone verification
• Cookie Data: Session identifiers, user preferences, site functionality settings
• Performance Data: Page load times, error logs, technical diagnostics

2.3 Information from Third Parties

• Social Media: Profile information if you connect social media accounts
• Payment Processors: Transaction verification and fraud prevention data
• Delivery Partners: Delivery status updates and location tracking
• Marketing Partners: Demographic data and advertising effectiveness metrics

3. How We Use Your Information

We use your information to provide excellent food service, improve your dining experience, and operate our business effectively. Here's how we use different types of information:

3.1 Service Provision

• Order Processing: Preparing your food orders, managing kitchen workflow, and ensuring accuracy
• Delivery Services: Coordinating delivery logistics, tracking orders, and providing estimated arrival times
• Customer Support: Responding to inquiries, resolving issues, and providing assistance
• Account Management: Maintaining user accounts, processing loyalty rewards, managing preferences
• Quality Assurance: Monitoring food quality, service standards, and customer satisfaction
• Allergen Management: Ensuring safe food preparation based on your dietary restrictions

3.2 Communication

• Order Notifications: Confirmation emails, preparation updates, delivery notifications
• Customer Service: Responding to questions, feedback, and support requests
• Important Updates: Policy changes, service announcements, safety information
• Marketing Communications: Promotional offers, new menu items, special events (with your consent)
• Loyalty Program: Points updates, reward notifications, exclusive member offers

3.3 Marketing and Analytics

• Personalized Recommendations: Suggesting menu items based on your order history
• Targeted Advertising: Showing relevant promotions and offers
• Website Analytics: Understanding user behavior to improve site functionality
• Menu Development: Analyzing popular items to inform menu decisions
• Market Research: Understanding customer preferences and dining trends

3.4 Legal Compliance and Security

• Legal Obligations: Complying with food safety regulations and tax requirements
• Fraud Prevention: Detecting and preventing fraudulent transactions
• Safety and Security: Protecting customer and staff safety
• Dispute Resolution: Resolving complaints and legal matters

4. Information Sharing and Disclosure

We share your information only when necessary to provide our services or when required by law. We never sell your personal information to third parties.

4.1 Service Providers

• Payment Processors: Secure credit card processing and fraud protection services
• Delivery Services: Third-party delivery partners for order fulfillment
• Cloud Storage: Secure data hosting and backup services
• Email Services: Marketing automation and customer communication platforms
• Analytics Tools: Website performance and user behavior analysis
• Customer Support: Help desk and customer service management tools

4.2 Legal Requirements

• Court Orders: Responding to subpoenas and legal discovery requests
• Regulatory Compliance: Meeting food safety and health department requirements
• Law Enforcement: Cooperating with criminal investigations when required
• Public Safety: Sharing information to prevent harm or protect public welfare

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the new owner. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as featuring your review on our website or participating in marketing campaigns.

5. Data Security

Protecting your personal information is our top priority. We implement comprehensive security measures to safeguard your data:

5.1 Technical Security Measures

• Encryption: SSL/TLS encryption for all data transmission between your browser and our servers
• Secure Storage: Encrypted databases with restricted access controls
• Firewall Protection: Advanced firewall systems to prevent unauthorized access
• Access Controls: Multi-factor authentication for staff accessing customer data
• Regular Backups: Automated, encrypted backups stored in secure locations
• Security Monitoring: 24/7 monitoring for suspicious activities and intrusion attempts
• Vulnerability Testing: Regular security assessments and penetration testing

5.2 Organizational Security Measures

• Staff Training: Regular security awareness training for all employees
• Privacy Policies: Comprehensive data handling procedures and protocols
• Confidentiality Agreements: All staff and contractors sign confidentiality agreements
• Incident Response: Established procedures for responding to security breaches
• Regular Audits: Periodic security audits and compliance reviews

5.3 Your Security Responsibilities

• Strong Passwords: Use complex, unique passwords for your account
• Account Security: Don't share your login credentials with others
• Public Computers: Always log out when using shared or public computers
• Phishing Awareness: Be cautious of suspicious emails asking for personal information
• Report Issues: Contact us immediately if you suspect unauthorized account access

Security Breach Notification: In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities within 72 hours of discovery, as required by applicable laws.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze site usage.

Cookie Type	Purpose	Duration
Essential Cookies	Basic site functionality, user authentication, shopping cart	Session only
Functional Cookies	User preferences, language settings, remembered choices	Up to 1 year
Analytics Cookies	Website usage analysis, performance monitoring	Up to 2 years
Marketing Cookies	Personalized advertising, campaign measurement	Up to 1 year

Other Tracking Technologies

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Social media advertising effectiveness measurement
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Storing user preferences and application data

Cookie Management: You can control cookies through your browser settings. Most browsers allow you to accept, reject, or delete cookies. Please note that disabling certain cookies may affect website functionality and your user experience.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information under laws such as GDPR and CCPA:

7.1 Right of Access

You have the right to request access to the personal information we hold about you, including order history, account details, and communication preferences.

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal information, including updating your contact details, dietary preferences, or delivery addresses.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information, subject to legal and business requirements such as tax records and fraud prevention.

7.4 Right to Restrict Processing

You can request limitation of how we use your data while we verify accuracy or address your concerns about processing.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and transfer it to another service provider.

7.6 Right to Object

You may object to processing of your personal information for marketing purposes or when based on legitimate interests.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that significantly affects you.

How to Exercise Your Rights: Contact us at [email protected] or call +14 596 418 5163. We will respond to your request within 30 days and may need to verify your identity before processing certain requests.

8. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 without parental consent.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected]. We will promptly delete such information from our records.

If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete the information as soon as possible.

9. International Data Transfers

As part of our global operations, your personal information may be transferred to and processed in countries other than your own.

9.1 Protection Measures

• Adequacy Decisions: Transfers to countries with adequate data protection as determined by relevant authorities
• Standard Contractual Clauses: Using approved contractual terms for international transfers
• Data Processing Agreements: Binding agreements with international partners
• Security Safeguards: Ensuring equivalent protection regardless of location
• Regular Compliance Reviews: Monitoring international partners' data protection practices

9.2 Transfer Destinations

Your information may be transferred to:

• United States: Cloud storage and data processing services
• European Union: Analytics and customer service platforms
• Other Countries: As necessary for business operations, always with appropriate safeguards

10. Data Retention Periods

We retain your information only for as long as necessary to provide services and comply with legal obligations:

Information Type	Retention Period	Reason for Retention
Account Information	6 months after account deletion	Legal obligations, dispute resolution
Order History	7 years	Tax requirements, warranty claims
Marketing Consent	3 months after withdrawal	Consent record keeping
Website Usage Logs	Up to 2 years	Security monitoring, analytics
Customer Support Records	3 years	Service quality improvement
Payment Information	Until card expiry + 1 year	Fraud prevention, chargebacks
Loyalty Program Data	Duration of membership + 2 years	Program administration, auditing

Safe Data Disposal

• Electronic Deletion: Complete removal from all systems with overwriting to prevent recovery
• Physical Records: Secure shredding of any physical documents
• Backup Deletion: Removal from backup systems and archives
• Disposal Records: Maintaining records of data destruction for compliance

11. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or external services that are not operated by Anthony's coal fired pizza. We are not responsible for the privacy practices of these external sites.

We encourage you to review the privacy policies of any third-party sites you visit. These sites may have different data collection and privacy practices that are not covered by this Privacy Policy.

When you click on external links or interact with third-party content, you do so at your own risk and subject to their terms and privacy policies.

12. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

12.1 Change Notification Methods

• Website Notice: Prominent notification on our homepage
• Email Notification: Direct email to registered users for significant changes
• Account Dashboard: Pop-up notification when you log in
• Explicit Consent: Required acceptance for material changes affecting your rights

12.2 Staying Informed

• Check Regularly: The most current version is always available on our website
• Last Updated Date: Check the date at the top of this policy
• Continued Use: Using our services after changes constitutes acceptance
• Opt-Out Option: You may stop using our services if you disagree with changes

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Response Commitment: We will respond to all privacy-related inquiries within 3 business days.

13.1 Privacy Complaints

If you have concerns about our privacy practices:

• First Step: Contact us directly for prompt resolution
• Escalation: If unsatisfied, you may contact your local data protection authority
• US Residents: Federal Trade Commission (FTC) at consumer.ftc.gov
• EU Residents: Your local Data Protection Authority

14. Withdrawal of Consent

You have the right to withdraw your consent for data processing at any time. Here's how:

14.1 Marketing Communications

• Unsubscribe Links: Click the unsubscribe link in any promotional email
• Account Settings: Update your communication preferences in your online account
• Customer Support: Contact us directly to opt out of marketing communications
• Phone Requests: Call +14 596 418 5163 to withdraw consent

14.2 Account Deletion

To permanently delete your account and associated data:

• Step 1: Log into your account and navigate to Account Settings
• Step 2: Select "Delete Account" and confirm your request
• Step 3: We will send a confirmation email to verify the deletion
• Step 4: Your account will be deleted within 30 days

Note: Some information may be retained for legal compliance, such as tax records and fraud prevention data.

15. Conclusion

At Anthony's coal fired pizza, protecting your privacy is fundamental to our values and business practices. We are committed to maintaining the trust you place in us by handling your personal information with the utmost care and transparency.

This Privacy Policy reflects our dedication to:

• Transparency: Being clear about what information we collect and how we use it
• Control: Giving you meaningful choices about your personal information
• Security: Implementing robust measures to protect your data
• Compliance: Meeting or exceeding legal requirements for data protection
• Continuous Improvement: Regularly updating our practices to better serve you

We believe that strong privacy practices create better experiences for our customers and contribute to a more trustworthy digital environment. Your trust enables us to serve you better, and we never take that responsibility lightly.

If you have any questions about this Privacy Policy or our data practices, please don't hesitate to reach out. We're here to help and are always happy to discuss how we protect your privacy.

Thank you for choosing Anthony's coal fired pizza and for trusting us with your personal information.

Remember to check this page periodically for updates. The "Last Updated" date at the top indicates when this policy was last modified.